Say Ahoy! to the Shipmate AI Assistant: Your new in-platform guide

At Shipmate, we’re always looking for ways to streamline your shipping operations and simplify your experience. That’s why we’re excited to introduce the latest enhancement to the Shipmate Web Portal: the Shipmate AI Assistant.

Whether you’re printing shipping labels, managing carriers, or tracking parcels, getting the right help, right when you need it, can make all the difference. Our new AI Assistant is built to do just that.

Get Instant Answers, Right Where You Are

The AI Assistant is now available across the Shipmate Web Portal, providing instant, helpful answers based on our comprehensive user guides. It’s designed to give you the information you need without interrupting your workflow.

What makes it different? It’s context-aware. That means it knows where you are within the platform and offers relevant prompts to help you navigate features, resolve issues, and complete tasks more efficiently.

Smarter Support, Fewer Disruptions

Access structured, context-specific help without leaving your workflow. The AI Assistant surfaces relevant guidance in real time, allowing you to:

• Find answers instantly based on your current task

• Discover tips and guidance directly sourced from our documentation

• Reduce time spent searching for support content

When You Need a Bit More Help

If the AI Assistant doesn’t have the answer, no problem. You’ll be prompted to submit a support request, complete with a transcript of your questions and the Assistant’s response, so our support team can step in quickly, with full context at hand.

Built to Support Your Growth

As your business scales and your shipping needs become more complex, we’re committed to delivering tools that grow with you. The AI Assistant is just one of the many ways we’re making Shipmate smarter, faster, and easier to use – so you can focus on delivering great service to your customers.

Ready to try it out?

Sign in to the Shipmate Web Portal and look for the new AI Assistant icon to get started.

As always, we’d love to hear your feedback. Let us know how the Assistant is helping you, and what you'd like to see next.