Our Support - helpful, friendly, knowledgeable
We pride ourselves on our response times and quick resolution of issues. Our world-class, dedicated support staff are UK based - we're here when you need us.
Your success, is our success
We're here to get you shipping faster than ever before, whilst making sure the parcel labels never stop printing...
UK-based team
Our UK-based Support Team is here for you when you need them, during UK business hours, with an in-depth knowledge of the UK & Ireland Carrier Networks.
We're here for our UK & Ireland customers - no more delayed or non-existent responses from call centres in far-away lands.
Unrivalled response times
We know that fast fulfilment is business-critical and delayed deliveries results in lost customers, bad reviews and no repeat business.
Our Support Team is here to quickly respond, resolve any issues and keep the parcel labels flowing.
Knowledgable & experienced
We're not just experts in shipping software. We have years of experience with UK & Republic of Ireland carrier networks - some of our Support Team are ex-carrier employees!
We understand how merchants and carriers work together - our industry knowledge helps make shipping simple.
Friendly & helpful
Our proactive approach to support means we often know about issues before you do!
Should you experience any difficulties, our Support Team will be happy to help - when it comes to shipping orders, we've got your back.
Our customer reviews speak for themselves
Our transition to Shipmate away from our previous supplier has been seamless and fuss-free thanks to their excellent support ... and we're now printing shipping labels faster than ever, with reduced costs, using a far superior delivery management platform.
Head of Commercial Operations, Ohh Deer
Read the Ohh Deer Case Study
Get up and running with tailored onboarding
We offer a guided onboarding service to get you up and running quickly and make sure you get the most out of Shipmate to streamline your shipping process. Included with Enterprise accounts and available as an option for all others.
Account Configuration
Our experts can help configure your account for optimal use in your organisation using features such as custom fields, routing rules and more.
1-2-1 Training
Our guided onboarding service includes a 1-2-1 training session with your nominated power user to help familiarise them with the platform and its features.
System Migration
If you are switching from another software provider, we can help migrate settings, rules and carrier accounts to make your switch seamless.
Bespoke Development
We can provide bespoke development services to integrate your systems, introduce additional functionality and optimise your workflow.
Guided onboarding included with Enterprise accounts. Tailored onboarding services including system migration and bespoke development may incur additional costs.
We're Developers too
We'll help you every step of the way...
We are a team of developers and entrepreneurs who have dealt with eCommerce fulfilment issues and we've developed a clean and robust Shipping API that lets you focus on what you do best - building great web products.
We care about creating high quality code and API documentation.
Latest customer stories
Shipmate is a registered trademark of Shipmate Systems Limited. Company registered in England & Wales, No. 9198777.