XL Displays - delivering high impact exhibition stands…

XL Displays Ltd was founded in 2010 and is a multiple award winning company recognised for its dedication to quality, customer service and value.

With over 25 years experience within the industry, XL Displays is widely recognised as an industry leader, always leading the way with innovation and experience.

XL Displays supplies Exhibition Display Equipment, Event Marketing and Display Stand Solutions, Graphic Design, Textile Dye Sublimation and Large Format Printing services.

The Challenge

XL Displays were processing DPD and DHL labels manually, which took time and resources to fulfil daily. It was difficult to bring new shipping partners onboard without complications and as they continued to grow, it became more challenging to manage carriers individually.

Fulfilment staff were spending hours a day creating shipping labels through two different carrier portals and tracking parcels from customer enquiries was inefficient and time-consuming.

With order levels continuing to rise, XL Displays recognised that the ever increasing volume was becoming unmanageable and that a smarter approach to delivery management was required.

The Solution

Shipmate worked with XL Displays to quickly connect to their CRM system providing easy access to a range of carriers, whilst introducing intelligent workflow into the fulfilment process. Shipmate saved the time and technical headache of manual carrier integration, along with hand-holding and support during the set up process.

Shipment data flows and intelligent routing rules allows for the automated generation of parcel labels at the click of a button. No more manual data entry that introduces human error, just the right label for the right parcel, every time!

The Result

Since adoption, XL Displays have since been able to quickly add further carriers to their network easily, using the ready made shipping integrations from Shipmate, allowing for further cost and time savings.

Shipmate provides the capability to process shipments and bulk-generate parcel labels from all XL Display's carriers in one place all whilst reducing human error. This has resulted in reduced time for order fulfilment, happier staff members and has also significantly increased customer satisfaction.

Shipmate also provided a custom branded, unified parcel tracking portal for XL Displays customers that has significantly reduced customer queries.