The Shipmate Tracking Portal is a new facility that provides secure customer-facing access to delivery tracking of orders, all within a user-friendly, white-labelled portal.

You can easily create links from your website for your customers to track their parcels by order number or allow your customers to self-serve with zero configuration. By pointing a subdomain at the service, we can add your brand colours and logo to help it fit seamlessly within your web and ecommerce estate.

Customers see a list of all parcels within their order, along with a simple visual 5-step tracking progress bar from despatch to delivery for each of them, with all the detailed tracking events presented as we receive them from the carrier. Where available, we also include a tracking link to the carrier’s own tracking service for up-to-the-minute tracking event updates.

With your Shipmate account you and your customers can benefit from the following features:

• A unified tracking experience for your customers, no matter which carrier you use.
• Custom colour scheme and logo to match your company’s branding and website, on your own subdomain name.
• Swap and change carriers and delivery services ahead of despatch without worrying about the customer having a broken tracking link or invalid tracking number.
• Easily create tracking links in your ecommerce portal and customer emails using just your order number and the customer’s postcode.

This exciting new feature is available to all Shipmate customers at no additional charge. Ask for a demonstration today to find out more about this feature alongside Shipmate’s powerful delivery management suite.