Automate your shipping at scale with a trusted enterprise partner
Unify carrier systems integrations with intelligent routing and adaptable workflows, backed by our renowned, UK-based support.
How Shipmate can help you
An enterprise-grade solution for high volume shippers...
Automate your Shipping at Scale
Shipmate unifies all your carrier integrations into one platform, designed to perform at scale from one or multiple sites. Adding carriers and delivery services to your fulfilment process becomes simple – no more lengthy and costly IT projects.
Always up to date
We continually update our carrier integrations, letting you stay nimble and responsive to industry change while focusing on your continued operations and growth ambitions.
Ship at scale
Take decision making responsibilities away from your busy team and let Shipmate do the heavy lifting with Routing Rules – the right service for every parcel, every time.
Workflows that adapt to your existing operations
Despatch your orders from our web portal, or automate with additional systems as part of a composable commerce solution – Shipmate elevates your despatch process rather than dictating it.
Flexible integration
With API, CSV file and bespoke integration options - whatever your data source, Shipmate keeps your fulfilment flowing.
Seamless transition
Shipmate can act as a direct plug-in replacement for your carrier integration requirements, minimising disruption and staff training.
Protect customer data and comply with regulations
Built and maintained with security at the forefront of everything we do, Shipmate combines fulfilment performance with compliance and peace of mind.
Secure infrastructure
Hosted in the UK and EU with large-scale cloud providers, managed by our dedicated team of engineers, our infrastructure conforms to the latest standards in data security.
Compliance policies
With individual account-level data retention and protection policies, Shipmate has a practical approach to compliance that aligns with your own policies and requirements.
Tailor-made on-boarding and support package
A tried and tested platform backed by renowned, UK-based support and systems integration consultancy.
On-boarding guidance
As well as guiding the setup of your account, we can provide advice in defining workflows, integration points and hardware requirements to maximise your return on investment.
UK-based support
If you need our support, our helpful team is on hand to help. And as we're working at the same time you are, you should never be waiting too long for a response to a support query.
You're doing a lot. Let us help with that
"We let Shipmate worry about carrier integrations, whilst we sell worldwide. In practical terms, integrate once with Shipmate, let them code and maintain the APIs, and ship with all the carriers of your choice. If you want to change to a new carrier integration, it’s a support request, not an internal development project."
Get to know our Shipping API
Get up and running with tailored onboarding
We offer a guided onboarding service to get you up and running quickly and make sure you get the most out of Shipmate to streamline your shipping process. Included with Enterprise accounts and available as an option for all others.
Account Configuration
Our experts can help configure your account for optimal use in your organisation using features such as custom fields, routing rules and more.
1-2-1 Training
Our guided onboarding service includes a 1-2-1 training session with your nominated power user to help familiarise them with the platform and its features.
System Migration
If you are switching from another software provider, we can help migrate settings, rules and carrier accounts to make your switch seamless.
Bespoke Development
We can provide bespoke development services to integrate your systems, introduce additional functionality and optimise your workflow.
Guided onboarding included with Enterprise accounts. Tailored onboarding services including system migration and bespoke development may incur additional costs.
Our Support
Helpful, friendly, knowledgable
Find out more about The Shipmate Support Team
"Our transition to Shipmate away from our previous supplier has been seamless and fuss-free thanks to their excellent support and hand-holding during onboarding and set up."
UK based team
Our dedicated support staff are UK based - we’re here when you need us.
Unrivalled response times
We pride ourselves on our response times and quick resolution of issues.
Knowledgable & experienced
We have over 50 years of combined experience in the fulfilment sector.
Friendly & Helpful
Our friendly support staff are here to help you get up and running.
Delivering sustainable greetings cards and gifts at scale…
Ohh Deer have a passion for paper products - greetings cards, stationary & gifts. Find out how Shipmate helps Ohh Deer to fulfil 10,000's of orders per month...
